Our Policies & Terms
At MIKOV Consulting, we value transparency, trust, and compliance. To the right, you’ll find our key policies outlining how we handle your data, ensure security, and define the terms of using our services. Please review them carefully, and feel free to contact us if you have any questions.
1
Privacy Policy
Effective Date: 02/03/2025
Last Updated: 04/03/2025
1. Introduction
Welcome to MIKOV (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your personal information.
This Privacy Policy explains what data we collect when you visit www.mikovconsulting.com (the “Website”), how we use it, and your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using our Website or services, you consent to the practices outlined in this policy. If you do not agree, please discontinue use of our Website.
2. Information We Collect
A. Personal Information You Provide
When you interact with our Website or services, we may collect:
• Contact Details – Name, email address, phone number, company name (if provided)
• Payment Information – Billing details for service payments (processed securely via third-party payment processors)
• Consultation Data – Information shared during 1-to-1 engineering consulting sessions (confidential and protected)
• Communication Data – Messages or inquiries sent through our contact form
B. Automatically Collected Data (via Wix Analytics & Third-Party Tools)
When you visit our Website, Wix and third-party analytics tools (e.g., Google Analytics) may collect:
• Device Information – IP address, browser type, operating system, device type
• Usage Data – Pages visited, time spent on pages, referral sources
• Cookies & Tracking Technologies – Wix automatically places cookies on your device to enhance user experience and track analytics
Note: You can control or disable cookies through your browser settings.
C. Information from Third-Party Services
We may receive limited data from:
• Payment Processors (e.g., PayPal, Stripe) – To verify transactions
• Analytics & Marketing Tools – To improve Website performance and user experience
3. How We Use Your Information
We use collected data for the following purposes:
• Providing Services – To schedule, conduct, and improve engineering consulting sessions
• Communication – To respond to inquiries and send service-related updates
• Analytics & Website Optimization – To analyze site traffic and improve performance
• Legal & Security Purposes – To comply with legal obligations and prevent fraud
• Marketing (With Consent) – To send newsletters or promotional emails (you can opt-out anytime)
We do NOT sell your personal data.
4. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), United Kingdom (UK), and Switzerland, we process personal data under the following legal bases:
• Contractual Necessity: To provide consulting services you request
• Legal Obligation: To comply with legal requirements
• Legitimate Interests: To improve Website performance and secure our platform
• Consent: For email marketing and cookie tracking (you may withdraw consent anytime)
5. Data Sharing & Third-Party Disclosures
We only share your data with:
• Service Providers: Wix (hosting), payment processors, analytics providers (Google Analytics, Wix Analytics)
• Legal Authorities: If required by law for compliance or security purposes
• Business Transfers: In case of a merger or acquisition
All third parties must adhere to data protection agreements to ensure your privacy.
6. Data Retention & Security
We retain personal data only as long as necessary for:
• Service fulfillment
• Compliance with legal obligations
• Resolving disputes
Security Measures
We implement security protocols, including:
✅ Data encryption
✅ Secure server hosting (Wix-provided security)
✅ Access control and authentication
Despite these measures, no online system is 100% secure.
7. Your Rights & Choices
A. GDPR Rights (EEA, UK, Switzerland)
• Right to Access – Request a copy of your personal data
• Right to Rectification – Correct inaccurate information
• Right to Erasure – Request deletion of your data
• Right to Restrict Processing – Limit how we use your data
• Right to Object – Opt-out of marketing or data tracking
• Right to Data Portability – Request a transfer of your data
B. CCPA Rights (California Residents)
• Right to Know – What data we collect and how it’s used
• Right to Delete – Request removal of your data
• Right to Opt-Out – Prevent your data from being sold (we do not sell data)
• Right to Non-Discrimination – Exercising privacy rights will not affect service quality
To exercise your rights, contact us at generalmikovconsulting@gmail.com.
8. Cookies & Tracking Technologies
We use cookies and tracking technologies to:
✔ Enhance Website performance
✔ Remember user preferences
✔ Track site analytics
You can manage or disable cookies via your browser settings or through our [Cookie Policy].
9. International Data Transfers
Since our Website is hosted on Wix, which operates globally, your data may be stored or processed outside your home country. We ensure appropriate safeguards are in place, such as:
• Standard Contractual Clauses (SCCs) for EU data transfers
• Compliance with GDPR and CCPA for all users
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy policies. Please review their policies before submitting personal data.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. Any modifications will be posted with a “Last Updated” date. We encourage you to review this page regularly.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
📧 Email: generalmikovconsulting@gmail.com
🌍 Website: www.mikovconsulting.com
If you are located in the EEA, UK, or Switzerland, you may also contact your local data protection authorityregarding privacy concerns.
2
Terms of Service (Terms & Conditions)
Effective Date: 02/03/2025
Last Updated: 04/03/2025
1. Introduction
Welcome to MIKOV (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of www.mikovconsulting.com (the “Website”) and the engineering consulting services we provide.
By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
2. Services Offered
MIKOV provides 1-to-1 online engineering consulting services. These services include, but are not limited to:
• Technical Consulting – Professional advice on engineering topics
• Project Assistance – Guidance on engineering-related challenges
• Digital Resources – Educational or advisory content shared via the Website
We do NOT provide legal, financial, or regulatory approvals.
3. User Eligibility
By using our services, you confirm that you:
✔ Are at least 18 years old (or the legal age in your country)
✔ Have the legal authority to enter into this agreement
✔ Will comply with these Terms and applicable laws
If you use our services on behalf of a company, you confirm that you have authority to bind the company to these Terms.
4. Payments & Billing
A. Pricing & Fees
• Service fees are displayed on the Website or provided upon request.
• Prices are subject to change at our discretion.
B. Payment Processing
• Payments are processed through third-party payment processors (e.g., Stripe, PayPal).
• MIKOV does not store payment details.
C. Refunds & Cancellations
• Cancellations: You may cancel services [Cancellation Policy].
• Refunds: Refund requests are considered case-by-case. Contact generalmikovconsulting@gmail.com for disputes.
5. Client Responsibilities
You agree to:
✔ Provide accurate information when booking services
✔ Use the consulting advice ethically and lawfully
✔ Not record, reproduce, or distribute consultations without permission
We reserve the right to terminate services if you misuse the Website or engage in unlawful activities.
6. Intellectual Property
A. Ownership
All content on the Website, including text, images, graphics, logos, and resources, is owned by MIKOV or licensed for use.
B. License to Use
You are granted a limited, non-exclusive, non-transferable license to use Website content for personal or business purposes only.
C. Prohibited Use
You may NOT:
❌ Copy, modify, distribute, or sell Website content
❌ Use Website materials for commercial purposes without permission
❌ Engage in unauthorized data mining or web scraping
Violations may result in legal action.
7. Confidentiality
We respect client confidentiality and will not disclose any sensitive information shared during consultations except when legally required.
However, MIKOV is NOT responsible for third-party breaches of confidentiality (e.g., hacking, unauthorized access).
8. Limitation of Liability
A. No Guarantees
We provide advisory services only and do NOT guarantee specific results or project outcomes.
B. Disclaimer of Warranties
Our services are provided “as is” and “as available,” without warranties of any kind. We disclaim liability for:
• Errors or omissions in consulting advice
• Service interruptions or technical issues
• Third-party service failures (e.g., payment processors)
C. Limitation of Damages
To the fullest extent allowed by law, MIKOV is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for services.
9. Third-Party Links & Tools
Our Website may include links to third-party websites or services. We are not responsible for their content, policies, or reliability.
Use of third-party tools (e.g., payment platforms, scheduling tools) is at your own risk.
10. Termination & Suspension
MIKOV reserves the right to:
✔ Suspend or terminate accounts that violate these Terms
✔ Refuse service to any user at our discretion
If terminated, you may still be liable for outstanding fees or obligations.
11. Privacy & Data Protection
By using our Website, you agree to our [Privacy Policy], which details:
✔ How we collect and use personal data
✔ Your rights under GDPR, CCPA, and other privacy laws
Your data is handled with care, but no system is 100% secure.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of Cyprus, without regard to conflict of law principles.
A. Dispute Resolution
• Any disputes will first be resolved through negotiation.
• If unresolved, disputes will be settled through mediation/arbitration before legal action.
B. Jurisdiction
By using our services, you agree to submit to the jurisdiction of courts in Cyprus.
13. Changes to These Terms
We may update these Terms at any time. Updates will be posted on this page with a “Last Updated” date.
Your continued use of the Website after changes indicates acceptance of the revised Terms.
14. Contact Information
If you have questions about these Terms, contact us at:
📧 Email: generalmikovconsulting@gmail.com
🌍 Website: www.mikovconsulting.com
3
Cookie Policy
Effective Date: 02/03/2025
Last Updated: 04/03/2025
1. Introduction
Welcome to MIKOV (“Company,” “we,” “our,” or “us”). This Cookie Policy explains how we use cookies and similar tracking technologies on www.mikovconsulting.com (the “Website”).
By continuing to use our Website, you consent to our use of cookies as described in this policy. You may manage or disable cookies via your browser settings.
2. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help us enhance user experience, improve site performance, and analyze visitor behavior.
Cookies can be:
• First-party cookies – Set by our Website
• Third-party cookies – Set by external services (e.g., Google Analytics, Wix)
3. Types of Cookies We Use
A. Essential Cookies (Strictly Necessary)
These cookies are required for the Website to function properly. They enable security, accessibility, and navigation.
✅ Examples:
• Session management
• User authentication
• Security measures
You cannot disable these cookies.
B. Analytics & Performance Cookies
These cookies help us track Website traffic, visitor behavior, and improve functionality.
✅ Examples:
• Google Analytics
• Wix Analytics
You can opt out via browser settings or by using Google’s opt-out tools.
C. Functional Cookies
These cookies remember your preferences and enhance personalization.
✅ Examples:
• Language preferences
• User-selected settings
D. Advertising & Marketing Cookies
These cookies help us deliver relevant ads and measure marketing effectiveness.
✅ Examples:
• Social media tracking (Facebook Pixel, LinkedIn Insights)
• Google Ads remarketing
These cookies require your consent.
4. Managing Your Cookie Preferences
You can control cookies by:
• Adjusting browser settings to block or delete cookies
• Using cookie management tools on our Website (if available)
• Opting out of third-party tracking via Google, Facebook, or LinkedIn settings
Note: Disabling cookies may affect Website functionality.
5. Third-Party Cookies
Some cookies are set by third-party services we use, including:
• Google Analytics (tracks visitor behavior)
• Wix (Website Platform) (enables core functionality)
• Payment Processors (if applicable)
For details, see the respective privacy policies of third-party providers.
6. Changes to This Policy
We may update this Cookie Policy periodically. Changes will be posted with a “Last Updated” date.
7. Contact Us
If you have questions about this Cookie Policy, contact us at:
📧 Email: generalmikovconsulting@gmail.com
🌍 Website: www.mikovconsulting.com
4
Refund & Cancellation Policy
Effective Date: 02/03/2025
Last Updated: 04/03/2025
1. Introduction
At MIKOV (“Company,” “we,” “our,” or “us”), we strive to provide high-quality 1-to-1 online engineering consulting services. We understand that unforeseen circumstances may arise, and this Refund & Cancellation Policy outlines our terms regarding cancellations, rescheduling, and refunds.
By booking our services, you agree to the terms set forth below.
2. Cancellation Policy
A. Client-Initiated Cancellations
1. Cancellations 24+ Hours in Advance – Clients may cancel or reschedule a booked consultation at least 24 hours before the scheduled session without penalty.
2. Cancellations Within 24 Hours – If a cancellation is made less than 24 hours before the session, the full fee is non-refundable, except in cases of emergency (at our discretion).
3. No-Shows – Failure to attend a scheduled consultation without prior notice is considered a no-show, and the full fee remains non-refundable.
B. MIKOV-Initiated Cancellations
If we must cancel a session due to unforeseen circumstances, clients will be offered:
• A rescheduled session at no extra cost, or
• A full refund upon request.
3. Rescheduling Policy
Clients may reschedule a consultation at no additional charge if requested at least 24 hours in advance.
• Requests made less than 24 hours before the session are subject to approval and may incur a rescheduling fee.
4. Refund Policy
A. Refund Eligibility
Refunds are generally not provided for completed consultations, as our services involve direct expertise and time investment. However, a refund may be considered in the following cases:
• Service Not Delivered – If a booked session was not provided due to an error on our part.
• Technical Issues – If a session could not take place due to system failures beyond the client’s control.
• Exceptional Circumstances – Considered on a case-by-case basis at our discretion.
B. Non-Refundable Services
• Any completed consultation or service.
• Digital resources or downloadable content (if applicable).
• Missed appointments or last-minute cancellations (within 24 hours).
C. Refund Processing
If a refund is approved, it will be processed using the original payment method within 5-10 business days.
5. How to Request a Cancellation or Refund
To cancel, reschedule, or request a refund, please contact us at:
📧 Email: generalmikovconsulting@gmail.com
📍 Website: www.mikovconsulting.com
Please provide your full name, booking details, and reason for your request.
6. Policy Changes
MIKOV reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted with an updated “Effective Date.”
5
Contact Information
Have questions or need assistance? We’re here to help! Reach out to us for inquiries, bookings, or support.
📧 Email: generalmikovconsulting@gmail.com
🌍 Website: www.mikovconsulting.com
📅 Business Hours: 18:00 to 22:00
We aim to respond to all inquiries within [Response Time, e.g., 24-48 hours].